How are repairability and durability scores calculated?

Repairability and durability scores are ratings out of 10 calculated by the manufacturer according to the regulatory criteria applicable to the product. The module displays the scores you enter; it does not calculate them.

How is the repairability score calculated?

The calculation uses five criteria, each scored out of 20:

1. Documentation: how long technical documentation and advice on use and maintenance remain available.
2. Disassembly, access, tools and fixings: ease of disassembly and access to parts, required tools and types of fixings.
3. Availability of spare parts: how long parts remain available and their delivery times.
4. Price of spare parts: the ratio between the price of parts and the price of the equipment.
5. Specific criteria: criteria specific to the product category.

These criteria may include several weighted sub-criteria. The five scores out of 20 are added together, then the total out of 100 is converted to a score out of 10. Detailed criteria and weightings depend on the product category: see the official repairability score resources and calculation grids.

The repairability score uses the following colour ranges:

• 0 to 1.9: red — Pantone 186 C;
• 2 to 3.9: orange — Pantone 1585 C;
• 4 to 5.9: yellow — Pantone 7548 C;
• 6 to 7.9: light green — Pantone 2291 C;
• 8 to 10: dark green — Pantone 347 C.

How is the durability score calculated?

In France, the durability score has replaced the repairability score for televisions since 8 January 2025 and for washing machines since 8 April 2025. This replacement does not apply to all product categories.

For these two categories, it combines two groups of criteria:

• Repairability: documentation, disassembly, availability and price of spare parts.
• Reliability: resistance to stress and wear, maintenance and servicing, commercial warranty and quality processes.

The overall rating is expressed out of 10. It must be obtained using the calculation grid for the relevant product: a repairability score cannot simply be reused as a durability score. Instructions and grids are available in French and English on the official durability score page.

The durability label uses an hourglass and a different colour scale from the repairability label:

• 0 to 1.9: dark red — Pantone 7427 C;
• 2 to 3.9: red — Pantone 186 C;
• 4 to 5.9: orange — Pantone 1585 C;
• 6 to 7.9: yellow — Pantone 7548 C;
• 8 to 10: dark green — Pantone 347 C.

Official French durability label examples. Source: French Ministry for Ecological Transition. Colours and layout are defined in the official graphic charter.

Which information should I enter in the module?

Use the score and the document detailing its calculation supplied by the manufacturer or importer, for the index applicable to your product. Durability score support requires version 1.2.0 or later of the module.

See the FAQs on where to obtain your products’ scores and how to associate a calculation document with a score.